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Helpful Tips for a Trouble-Free Installation
The following information is a checklist of items to prepare your home
for your new flooring. Proper preparation helps the installation go
smoothly and efficiently. This information sheet is to prevent surprises
that cause unhappy customers. Please read carefully.
Before installation, determine who will be doing the removal of the
old floor covering. For an additional charge we can provide this service.
[NOTE: If you wish to reuse carpet, please make sure to let
us know this before arrival, or we may cut up the old carpet into
manageable strips customary for disposal.]
It is recommended that the customer do this prior to our arrival.
It will save you some money and give you the opportunity to check
the condition of the sub floor, repair any damage, fix floor squeaks
and clean them thoroughly. Any floor repairs we do will be subject
to charge (see unforeseen charges below).
Please empty all closets (clothing, shoes, boxes, etc. we need 4
ft. from the floor up); remove all items from underneath beds, remove
bed coverings, fragile lamps, knickknacks, glassware from china cabinets,
drawers from dressers, and books from bookcases, any small furniture
you can move and pictures on the walls. Disconnect all computers,
stereos, TVs VCR equipment, or any other electrical equipment and
remove from installation area. Pianos and organs are sensitive musical
instruments and should be moved by a qualified piano mover. We ask
that the customer remove as much from the installation area as possible.
We installers would rather spend more time installing your new flooring
than moving furniture. However, for an additional charge we will move
larger furniture. Please note that we will use great care in moving
your furniture. The installer has the right to refuse to move any
furniture that he deems sensitive or of high quality. Furniture is
removed at customers risk. Normal installation and removal methods
may slight scuff existing baseboards or walls. We will use extreme
care to minimize this. Expect minor touch up painting to be needed
after installation.
Please inform me of any wires located under the carpet, such as alarm
wires or system. Check for cable wore connections under existing floor
covering (cable company may have to remove or disconnect). Before
the installers arrive, complete other remodeling projects intended
in the room, such as painting and wallpapering. Vacuum the old carpet
to avoid the possibility of airborne dust, dirt and pet dander. After
the carpet and cushion are removed, vacuum the sub-floor.
Please note: in most cases we will not remove old carpet from the
job site. Everything will be cut and bound for garbage pick up and
placed where ever customer requests. You may need to call for a special
pick up.
Vehicles in the driveway should be parked in the street. The crew
will obviously need safe and ready access to the areas to be covered.
Safe meaning snow shoveled off sidewalks and steps, no dogs, cats
or other pets and no small children under foot. Window treatments
such as curtains should be hung up off of the floor and blinds opened
up for sufficient light. Generally things that may interfere with
the work should be dealt with or discussed with the crew before arrival.
Upon delivery, inspect the new material for proper color, texture,
and style, before it is installed. New, thicker carpet may prevent
doors from swinging clear and free. We will remove the doors and re-hang
them if possible. If the doors do not clear, arrange to have them
trimmed. For an additional charge we can arrange to trim your doors.
Doors, moldings and furniture are removed at customers risk.
It is your responsibility during installation to provide an adequate
supply of fresh air, as with other renovation projects. Make sure
that adequate power; light, ventilation, heat and water will be available
24 hours before, and during, the installation. Toilets are nice too.
(This could be a concern on new home construction or an unoccupied
structure). During the cold seasons heat is a must!
Additional charges may apply to areas with excessive amounts of furniture
(i.e., file cabinets, heavy equipment, storage boxes, wall units,
sleeper sofas, four-poster beds, armories, etc.) We do not move bed
coverings, antiques, grandfather clocks, aquariums, waterbeds, pianos,
safes, computers, or audio and video equipment of any kind. (Many
of these items need to be professionally moved.) Your crew can move
appliances (i.e., stove and refrigerators) for an additional charge
but please note that the customer is responsible for gas and water
lines. If your crew disconnects and reconnects either gas or water
lines you will be asked to sign a release.
Seams are where two different pieces of material come together and
form one piece. WE CANNOT GUARANTEE INVISIBLE SEAMS. A slightly visible
seam does NOT mean you got a bad installation.
Seams will be less noticeable with different types of carpet and
vinyl patterns. We take great care seam placement and trying to eliminate
seams. Feel free to ask any questions on seam placement. Seams should
run: the length of the area, Main Traffic runs parallel to rather
than across a seam and natural light does not strike across the seam.
If you choose to have fewer seams, this may increase the amount of
carpet/vinyl you need, but will add satisfaction and professionalism
to the job.
Please check with your building management for parking accessibility
and delivery times for your installation (such as, elevators, service
entrances, front desk procedures, etc.)
We require ready access- meaning someone at the work site when the
crew gets there, (or a key provided a day ahead of time); no obstructions
in the way of getting the 12' to 15' carpet goods as well as tools
into the work area; access to where the old carpet and pad is to be
placed for removal, (or reuse).
Additional charges may apply to installations when the take-up and
removal of carpet or flooring are done. Water damage, urine soaked
carpets, floors with structural damage, asbestos floors, etc., are
not always detectable until the installation process has begun. If
possibility, please advise the salesman in advance. Other additional
charges include the following: cutting out or working around excessive
shelves or closet organizers, moving pool tables, installing used
carpet, shimming to raise carpet to a higher surface, trimming doors,
running speaker wires under carpet (no electrical or extension cords
will be covered), installer providing power, removing materials from
the job site. All additional charges will be determined by time and
materials involved. If you are concerned, please ask for an approximate
price at time of sale. We are not responsible for removal or damage
to closet shelving or organizers.
We will make a post-installation inspection with you to guarantee
your complete satisfaction. After the installation we will pick up
all scrap materials. Surplus materials will be placed on your premises,
where you request. Please remember that normal installation and removal
methods may slight scuff existing baseboards or walls. Touch up may
be required.
Vacuum your carpet after installation to remove loose fibers. Some
carpets will shed more than others. This is normal. Be sure to check
and change the vacuum bag when necessary. You may notice a slight
new carpet smell, which should dissipate quickly. Ventilate the area
for 48 to 72 hours. If you are unusually sensitive to odors or allergy
prone, you may want to avoid the installation area during this period.
If you have any questions contact me. Please refer to the "after
care" page on this web site for maintenance and cleaning procedures.
I sincerely appreciate your business and hope you had a wonderful
experience. I would also appreciate you passing my name and number
out to your family and friends. Thank you!
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